Map the call flow
Identify each welcome, menu, queue, overflow, after hours and voicemail point.
Phone system audio help
We speak phone system too.
M2 understands both professional audio production and how business phone systems use it. You do not need to translate between your provider and your studio.
A make, model, provider name or contact person is enough to begin. If you have none of those, explain what callers currently hear.
We work with your system and your provider.
Systems & platforms
- Microsoft Teams Calling
- Cisco / Webex Calling
- iPECS
- 3CX
- Mitel
- RingCentral
- Avaya
- NEC
- Panasonic
- Yealink
- Yeastar
Providers
- Telstra
- Optus
- Vocus
- Vonex
And many more. Don’t see yours? Tell us what you use and we’ll confirm the requirements.
Built around your audience
The technical side should not become your problem.
Phone systems vary, but the questions are usually straightforward. What should play, where should it play and what format does the system accept?
Confirm the format
We supply the highest quality audio format your phone system supports, ready to use.
Coordinate the people
We can speak directly with your phone dealer, carrier, IT team or system administrator.
Plan ongoing updates
Choose file delivery, provider loading or managed hardware where the system and project allow.
How we can help
Useful information, if you have it.
We shape the production around your audience, where it will play and what you want it to achieve. We confirm the scope and quote before you proceed.
Compare ways to work with us- Phone system make and model
- Carrier, provider or phone dealer
- Current call flow or menu structure
- A list of required messages
- Existing recordings or scripts
- Any requirements from your provider
- Desired launch or change date
- IT or technician contact details
Listen before you decide
Hear the level of finish.
A simple menu, clearly delivered.
Press play to listen
From rough idea to ready to use
Professional audio, without making it complicated.
- 01
Send what you know
A system name, invoice, screenshot, old file or provider contact can all help.
- 02
We confirm the requirements
M2 works out the recording list, format, naming and delivery method.
- 03
We create the audio
Our Creative Team handles scripts and direction; professional human voice talent and our Studio Team bring them to life.
- 04
Files go where they belong
We supply them clearly or coordinate loading with the people managing your system.
Ready in up to 5 business days from final script approval.
Need it sooner? Tell us your deadline. We’ve pulled off a few audio miracles over the years. We’ll let you know what’s possible.
100% Satisfaction Guarantee
We work with you on wording, pronunciation, tone, pacing and production until you’re satisfied, before the final audio is supplied.
Good questions
The useful things to know.
If your question is not here, ask us in everyday language. We will do the same.
We work with Microsoft Teams Calling, Cisco / Webex Calling, iPECS, 3CX, Mitel, RingCentral, Avaya, NEC, Panasonic, Yealink and Yeastar, as well as providers including Telstra, Optus, Vocus and Vonex. Tell us your setup and we’ll confirm how its audio works.
You don’t need to work out audio formats. We confirm what your system supports and supply the highest quality format it can use. If needed, we’ll confirm the technical requirements directly with your provider.
Introduce us to your provider or technician and we’ll take it from there. We’ve been doing this for more than 30 years, so there’s a fair chance we’ve already worked with your technician. If not, we’ll speak their language.
That depends on the system, provider and access arrangements. We can supply files to your provider or discuss fully managed On Hold audio with OnQue3. Approved content can be updated remotely and scheduled to run only when relevant.
Every production is tailored to the work involved. Tell us what you need and we’ll provide a clear quote before you proceed.
A good place to begin
Send us the phone system details you have.
No finished script and no technical knowledge required. A few rough details are enough to start a useful conversation.