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Chatbots: Is AI The Future Of Customer Service?

Chatbots: Is AI The Future Of Customer Service?

The customer service industry is being disrupted by artificial intelligence (AI), which is making it more cost-effective, increasing the client experience, and saving time for agents. Agents are often confronted with the same fundamental questions

9 Digital Marketing Trends of 2020

9 Digital Marketing Trends of 2020

Unpacking the Digital Marketing Trends of 2020   Digital marketing is constantly evolving as it’s one of the most fast-paced industries worldwide. Despite this, headline trends do emerge and show us the key forces driving the

How To Build Your Brand With UGC Marketing

How To Build Your Brand With UGC Marketing

What is User-Generated Content? User-generated content, or UGC, is online content related to a brand that has been voluntarily produced by its customers. It could take the form of images, videos, comments, blogs, podcasts, social

Podcast Marketing: A Beginner’s Guide

Podcast Marketing: A Beginner’s Guide

In 2019, podcast production has reached an all-time high and it is estimated that there are currently over 660,000 active podcasts. An increasing proportion of these shows have been produced by brands in order to

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