Phone audio terminology, without the jargon

Start with what the caller needs

Phone system terminology can make a straightforward job sound complicated. The easiest place to begin is not the technology. It is the moment your caller is in and what they need to hear next.

If you can explain your call flow in everyday language, we can help map the right recording to each point.

The common recordings

A welcome message is the first greeting. An IVR or auto attendant gives callers menu options. Queue and comfort messages play while callers wait for a team. An after hours message explains when you are closed and what the caller can do next. Voicemail invites the caller to leave details.

On Hold Messages are usually longer productions that combine useful information, professionally written copy, a human voice and licensed music.

You do not need the perfect brief

Send us your provider name, a screenshot of your call flow, an old script or a rough description of what happens when someone calls. We will ask the useful questions and help make sense of the rest.