New phone system? Sort the audio before launch day

Map the caller journey first

A new phone system can do plenty, but it still needs the right words in the right places. Ask your provider for the call flow, then identify every point where a caller hears a recorded message.

Build a complete recording list

Most systems need some combination of a welcome greeting, menu prompts, queue messages, voicemail and after hours audio. Larger systems may also need location, department, overflow, emergency or public holiday recordings.

Keeping one writer and voice across the journey helps the system feel connected rather than assembled one prompt at a time.

Let the technical teams talk

If audio formats, sample rates or upload locations are unfamiliar, put us in touch with your phone provider or IT team. We confirm what your system supports and supply the highest quality audio format it can use.