Here at M2 Technology Group, we believe that communication shouldn’t have limits. It should be accessible to everyone, irrespective of their abilities. That’s why we are proud to be partnering with Expression Australia, a leading
Are you writing an on hold message script but feel like something’s missing? While a good on hold script includes basic information like services, products, location and website, a great script offers your callers a
Social media advertising is one of the most widely used digital marketing methods. Because social networks and photo-sharing platforms such as Facebook and Instagram are used by billions of potential customers every day, marketing specialists
When it comes to On Hold messages, we know how easy it is to get confused by all the technical terminology and acronyms. We’ve created a cheat sheet to simplify On Hold message terminology and
Our clients often ask us, how often should I update my On Hold message? There’s no one answer, of course. For businesses who make regular changes to their products and services, keeping your customers informed
It’s July and that means one thing—you need to be thinking about your New Year resolutions. No, we don’t mean drinking more water or exercising more. We mean your business’s New Financial Year resolutions! Not
The customer service industry is being disrupted by artificial intelligence (AI), which is making it more cost-effective, increasing the client experience, and saving time for agents. Agents are often confronted with the same fundamental questions
What does your business have planned for 2022? Do you know what your customers hear when they call you during busy periods or when you’re closed? Making the most of your callers’ time on the
Unpacking the Digital Marketing Trends of 2020 Digital marketing is constantly evolving as it’s one of the most fast-paced industries worldwide. Despite this, headline trends do emerge and show us the key forces driving the
It’s that time of year again! Whether you love the decorations or dread the sound of sleigh bells, there’s no denying that Christmas is a crucial time for businesses across Australia. With updated opening hours,
